Japan – Junior Technical Support Officer (Welcome Fresh Graduates; N1/Native Japanese Speaking)
THE ROLE
As Technical Support Officer, you will play a pivotal role in supporting new installations in the field and maintaining existing setups of our retail operations. You will have the opportunity to work closely with cross-functional teams and departments, fostering collaboration and open communication that contribute to the seamless operation of our retail environments.
- Provide operational support for our devices and Advertisement platform.
- Assist with the maintenance and technical support for IT systems, including on-site support.
- Support the implementation and upkeep of IT documentation (such as Standard Operating Procedures, IT operation guidelines, etc.).
- Participate in the installation and configuration of software and hardware.
- Involve in internal system testing, pre-production, roll-out of deployment, and post-deployment support with our partners.
- Provide entry-level technical support and training to internal users, with a focus on network-related issues.
- Perform on-site installation planning, troubleshooting, and problem-solving at various locations.
WE ARE LOOKING FOR
- Fresh graduate holding a Diploma or above in IT, System/Electronic Engineering, Computer Science or related disciplines.
- Eagerness to learn and improve skills in line with future technology trends.
- Strong problem-solving skills and the curiosity to identify root causes will be a bonus.
- Exposure to coursework in networking and Linux operating systems is an absolute advantage.
- Familiarity with processes and guidelines to support IT operations is a plus.
- A team player who can work effectively under pressure.
- Strong communication skills, able to interact effectively with clients and internal parties.
- Fluent in Japanese (N1 required) and effective communication in both written and spoken English.
- Please submit your resume / CV in English.
- Interested candidates please send your resume to recruitment@smartretail.co.